1. Returns
- Eligibility: Returns are accepted within [30 days] of receipt. Items must be in original condition and packaging. Certain items, like [opened or custom products], are non-returnable.
- Process: To return an item, contact us at [Customer Service Email] to get a Return Merchandise Authorization (RMA) number. Ship the item to the address provided. Return shipping costs are the customer’s responsibility unless the item is defective.
2. Refunds
- Method: Refunds will be processed to the original payment method.
- Timeline: Allow [7-14 business days] from receipt of the returned item for processing.
3. Damaged or Defective Items
- Procedure: If an item is damaged or defective, contact us immediately at [Customer Service Email]. We will arrange for a replacement or a full refund and cover return shipping costs.
4. Cancellations
- Order Cancellations: Orders can be canceled within [24 hours] of placement. Cancellations after this period may not be possible.